Q: Are your prices competitive?
A: We’re competitive for a store of our kind—one that allows for convenient shopping and has a well-stocked showroom with samples that can be loaned out and qualified salespeople who can answer your questions. We don’t pretend to be the cheapest, but we also have a reputation for taking great care of our clients.

Q: Can you order products that I don’t see in your showroom?
A: In most cases, yes. If you see something elsewhere that you like, let us know and we’ll see if we can get it for you.

Q: How long does it take for you to order a product and install it?
A: It’s typically only a few days up to two weeks from the time the product is ordered to the time it’s installed.

Q: Are your installers employees of your company?
A: Our installers are subcontractors, but they’ve literally worked with us for decades. One is even a second-generation installer whose father worked for our original owner.

Q: Do you allow customers to take samples home?
A: Yes, we’re happy to loan out our samples for brief periods of time so people can see the products in their own environments. We also offer in-home consultations.

Q: Will your installers move my furniture?
A: Yes, but we ask you to remove all small, incidental items.

Q: Do you haul away all the debris created by an installation?
A: Yes, and if there’s old carpet to be pulled up, we take care of that on the day of the installation with no extra charge.