Q: Are your prices competitive?
We’re competitive for a store of our kind—one that allows for convenient shopping and has a well-stocked showroom with samples that can be loaned out and qualified salespeople who can answer your questions. We don’t pretend to be the cheapest, but we also have a reputation for taking great care of our clients.
Q: Can you order products that I don’t see in your showroom?
In most cases, yes. If you see something elsewhere that you like, let us know and we’ll see if we can get it for you.
Q: How long does it take for you to order a product and install it?
It’s typically only a few days up to two weeks from the time the product is ordered to the time it’s installed.
Q: Are your installers employees of your company?
Our installers are subcontractors, but they’ve literally worked with us for decades. One is even a second-generation installer whose father worked for our original owner.
Q: Do you allow customers to take samples home?
Yes, we’re happy to loan out our samples for brief periods of time so people can see the products in their own environments. We also offer in-home consultations.
Q: Will your installers move my furniture?
Yes, but we ask you to remove all small, incidental items.
Q: Do you haul away all the debris created by an installation?
Yes, and if there’s old carpet to be pulled up, we take care of that on the day of the installation with no extra charge.